AmpliFile - Help Center

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Getting Started with AmpliFile

Welcome to AmpliFile, your cloud file storage and collaboration platform. AmpliFile helps you accelerate your workflow, keep your files secure, and collaborate with anyone in the world. Whether you're on the web, iPhone, or Android, your files are always just a few clicks away.

What Can You Do with AmpliFile?

AmpliFile offers a complete set of cloud storage and collaboration features designed to simplify how you work with files.

Upload and store files securely in the cloud with enterprise-grade encryption
Edit documents directly in the browser without downloading
Share files and folders with teammates, clients, or anyone via direct share or link
Connect your tools by integrating AmpliFile with your favorite third-party apps
Collaborate in real time with co-editing, comments, and version history
Access your files anywhere from web, iOS, and Android

Plan Tiers

AmpliFile offers a freemium model with plans to fit every need:

Feature	AmpliFile Free	AmpliFile Paid Plans
Monthly Fee	Free	Varies by tier
Cloud Storage	Limited capacity	Expanded to unlimited
File Sharing	Included	Advanced sharing controls
Integrations	Basic	Full integration library
Version History	—	Included (Pro and above)
Team Admin Controls	—	Business & Enterprise
Priority Support	—	Enterprise

Paid plans include Essential, Pro, Business, and Enterprise. See Section 6 for details on upgrading.

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Creating Your Online Account

Creating your AmpliFile account is quick, free, and secure. You'll be up and running in minutes.

What You'll Need

A valid email address
A password (or sign in via Google, Apple, or SSO)
A few minutes to verify your email

Step-by-Step Sign-Up Process

Step	Action
1	Visit amplifile.amplitude.com and click "Sign up free" on the homepage.
2	Enter your personal information: full name, email address, and create a secure password.
3	Check your inbox for a verification email from AmpliFile. Click the confirmation link to activate your account.
4	Complete your profile on the Welcome Page: set your display name, job function, and profile picture.
5	Your AmpliFile account is now created! Upload your first file to start using the platform.

Tip: Complete Your Activation

Uploading your first file and adding at least one integration counts as "activation" in AmpliFile. Activated users get significantly more value from the platform and unlock personalized recommendations.

After You Sign Up

Once your account is created, we recommend completing these steps to unlock the full power of AmpliFile:

Upload your first file — this is the first step toward getting value from AmpliFile
Set up an integration — connect your favorite tools to streamline your workflow
Download the mobile app — available on the App Store and Google Play

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Uploading Files to Cloud Storage

File upload is the core action in AmpliFile. Uploading your files keeps them safe, accessible from any device, and ready to share or collaborate on.

How to Upload a File

Step	Action
1	Log in and navigate to your file workspace dashboard.
2	Click the "Upload File" button in your workspace toolbar, or drag and drop files directly into the browser window.
3	Select one or more files from your computer. AmpliFile supports all common file types including documents, images, videos, and archives.
4	A progress indicator will show upload status. Once complete, your files appear in your workspace.
5	Organize your uploaded files into folders, rename them, or add tags for easier searching.

Supported File Types

AmpliFile supports virtually all file types: documents (PDF, DOCX, XLSX, PPTX), images (JPG, PNG, SVG, GIF), video (MP4, MOV), audio (MP3, WAV), code files, design files, and compressed archives (ZIP, RAR). Maximum file size limits depend on your plan tier.

Upload Tips

Use descriptive file names so you and your collaborators can find files quickly.
Organize by project or client using folders to keep your workspace tidy.
Watch your storage especially on the Free plan, to avoid hitting your limit mid-upload.
Upload large files off-peak for faster transfer speeds during evenings and weekends.

Important: Upload Failures

If an upload fails, it may be due to a temporary server error. Wait a moment and try again. If the issue persists, check your internet connection and ensure you have available storage space.

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Sharing Files

Collaboration is at the heart of AmpliFile. Sharing files with teammates, clients, or external partners is simple and secure, whether they have an AmpliFile account or not.

How to Share a File

Step	Action
1	Navigate to your workspace and select the file you want to share.
2	Click the "Click to Share" button in the file toolbar or right-click menu.
3	Search for a recipient by typing their name or email address. AmpliFile will suggest matches from your contacts.
4	Set permissions: choose whether the recipient can view only, comment, or edit the file.
5	Click "Send File" to deliver the file. The recipient receives a notification with a link to access the shared content.

Sharing Options

Direct share: Send to specific people by email. Best for confidential or targeted collaboration.
Share link: Generate a link that anyone with the URL can access. Useful for broader distribution.
Team folders: Share an entire folder with your team so everyone stays up to date automatically.

Managing Shared Files

Review and manage all shared files from your sharing dashboard. You can revoke access, change permissions, see who has viewed or downloaded a file, and track sharing activity. This gives you full control over who sees your content and when.

Tip: Secure Your Sensitive Files

For sensitive documents, always use direct share with specific recipients rather than share links. You can also set expiration dates on shared links for added security.

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Editing Files

AmpliFile lets you edit files directly in the cloud without downloading them first. This makes it easy to make quick changes, collaborate in real time, and keep a single source of truth for every document.

How to Edit a File

Step	Action
1	Navigate to your workspace and click on the file you want to edit.
2	Click "Edit File" to open the built-in editor. AmpliFile supports inline editing for documents, spreadsheets, and presentations.
3	Make your changes using the formatting tools provided. Changes are tracked automatically.
4	Click "Save" or use the "Click to Save" button. AmpliFile auto-saves periodically, but manual save before closing is recommended.

Collaborative Editing

When a shared file is being edited by multiple people, AmpliFile shows real-time presence indicators so you can see who else is working on the document. Changes from all collaborators are merged automatically, and version history lets you review or revert to any previous version.

Version History

Every edit is tracked. Access version history from the file details panel to see a timeline of all changes, compare versions side by side, and restore a previous version if needed. This is especially valuable for teams where multiple people contribute to the same files.

Tip: Share After Editing

After editing, consider sharing the updated file with relevant stakeholders. AmpliFile's edit-then-share workflow ensures everyone always sees the latest version.

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Upgrading Your Subscription Plan

As your storage needs grow or you need access to advanced features, upgrading your AmpliFile plan is straightforward. Upgrades take effect immediately, and billing is prorated.

Plan Options

Plan	Best For	Key Features
Free	Getting started	Basic cloud storage with limited capacity
Essential	Professionals	Expanded storage and priority support
Pro	Power users	Version history, advanced security, higher limits
Business	Teams	Admin controls, shared workspaces, centralized billing
Enterprise	Organizations	Custom pricing, SSO, dedicated support, compliance

How to Upgrade

Step	Action
1	Go to your Account Settings to see your current plan tier and storage usage.
2	Navigate to the Pricing page from the top navigation or account settings.
3	Compare features and storage limits across plans, then click "Upgrade Plan" on your chosen tier.
4	Enter your credit card or billing information if not already on file.
5	Review the summary and confirm. Your new plan features and storage are available immediately.

Enterprise Plans

For organizations needing custom pricing, dedicated support, SSO, or advanced compliance, AmpliFile offers Enterprise plans. Complete the Lead Form or click "Contact Sales" on the Enterprise page to get started.

Downgrading Your Plan

You can downgrade from Account Settings. Downgrades take effect at the end of your billing cycle. If your current storage exceeds the new plan's limit, you'll need to delete or archive files before the downgrade takes effect.

Important: Before Downgrading

Make sure your current storage usage is within the limits of the lower plan. Files will not be deleted automatically, but you won't be able to upload new files until you're under the limit.

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Managing Storage Limits

Every AmpliFile plan comes with a defined storage allocation. Managing your storage effectively ensures you always have room for your most important files.

Checking Your Storage Usage

Click "View Storage" in your account dashboard or file workspace sidebar. The storage meter shows your current usage relative to your plan limit, broken down by file type.

Freeing Up Space

Delete unneeded files. Deleted files go to Trash first and can be recovered within 30 days.
Empty your Trash to permanently remove deleted files and free up their storage.
Remove duplicate files. Search for files with similar names and sizes.
Archive old projects by downloading them locally and removing them from AmpliFile.

Storage Limit Notifications

AmpliFile sends automatic email alerts when your storage reaches 80% and 90% usage with recommendations to clean up or upgrade. At 100%, you won't be able to upload new files until space is freed or your plan is upgraded.

Tip: Monthly Cleanup

Do a quick storage cleanup at the start of each month. This prevents surprise interruptions when you need to upload something urgently.

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Integrating with Third-Party Tools

AmpliFile connects with the tools you already use so your files fit seamlessly into your existing workflow.

How to Add an Integration

Step	Action
1	Click your Profile avatar in the top-right corner and select Integration Settings.
2	Use the "Search Integrations" bar to find a specific tool, or browse by category.
3	Click "Add Integration" on the tool you want and follow the on-screen prompts to authorize the connection.
4	Configure sync preferences, choose which folders to connect, and set up notification rules.

Popular Integration Categories

Project management: Connect your task boards and project trackers.
Communication: Link team messaging and email platforms.
Development: Integrate with code repositories and CI/CD tools.
Design: Connect design tools for seamless file handoff.
CRM: Link your customer relationship management platform.

Managing Your Integrations

View all active integrations from Profile (top-right) > Integration Settings. Disconnect integrations you no longer need, update authorization credentials, or adjust sync settings. If an integration stops syncing, try disconnecting and reconnecting it.

Step	Action
1	Click your Profile avatar (top-right) and select Integration Settings. Search for "Slack."
2	Click Add Integration. You'll be redirected to Slack's authorization page.
3	Sign in to your Slack workspace (if not already signed in) and click Allow to grant AmpliFile permission to post messages and access channels.
4	Choose a default channel where AmpliFile notifications will be posted (e.g., #general or a dedicated #amplifile channel). You can change this later.
5	Configure your notification preferences: select which events trigger Slack messages (file uploads, shares, comments, or edits).
6	Click Save. The integration is now active.

What you can do with Slack + AmpliFile:

Receive real-time notifications in Slack when files are shared with you, commented on, or updated.
Share AmpliFile links in any Slack channel — they'll automatically unfurl with a rich preview showing file name, type, and thumbnail.
Use the /amplifile slash command to search and share files without leaving Slack.
Upload files directly from a Slack conversation to your AmpliFile workspace.

Step	Action
1	Click your Profile avatar (top-right) and select Integration Settings. Search for "Notion."
2	Click Add Integration. You'll be redirected to Notion's authorization page.
3	Select the Notion workspace you want to connect and choose which pages or databases AmpliFile can access. Click Allow access.
4	Back in AmpliFile, select the AmpliFile folders you want to sync with Notion. Files in these folders will be available for embedding.
5	Configure sync direction: choose one-way (AmpliFile to Notion) or two-way (changes in either platform stay in sync).
6	Click Save. The integration is now active.

What you can do with Notion + AmpliFile:

Embed AmpliFile documents, spreadsheets, and presentations directly in any Notion page using the /embed command and pasting an AmpliFile link.
Automatically sync file updates — when you edit a file in AmpliFile, the embedded version in Notion updates too.
Create Notion database entries that link to AmpliFile files for project tracking and documentation.
Browse and insert AmpliFile files from within Notion using the AmpliFile integration block.

Step	Action
1	Click your Profile avatar (top-right) and select Integration Settings. Search for "Zoom."
2	Click Add Integration. You'll be redirected to Zoom's authorization page.
3	Sign in to your Zoom account and click Allow to grant AmpliFile access to your meetings and recordings.
4	Choose a default folder in AmpliFile where Zoom recordings and meeting files will be saved automatically.
5	Enable or disable auto-save recordings: when turned on, cloud recordings from your Zoom meetings are automatically uploaded to your chosen AmpliFile folder.
6	Click Save. The integration is now active.

What you can do with Zoom + AmpliFile:

Present AmpliFile documents directly in a Zoom meeting using the AmpliFile app for Zoom — no need to download or screen-share.
Automatically save Zoom cloud recordings (video, audio, and transcripts) to a designated AmpliFile folder.
Share AmpliFile links in Zoom chat during meetings — participants can preview and open files with one click.
Attach AmpliFile documents to Zoom meeting invites so attendees can review materials before the call.

Tip: Activate Early

Setting up at least one integration during onboarding is a key part of activating your AmpliFile account. Users who connect integrations early get significantly more value from the platform.

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Security & Privacy

AmpliFile is built with enterprise-grade security so your files are protected at every stage. Over 700 million registered users and 575,000 teams trust AmpliFile with their most sensitive work.

Encryption

All files are encrypted at rest using AES-256 encryption. Files in transit are protected by TLS 1.3. Your data is secure whether it's being uploaded, downloaded, or sitting in your workspace.

Access Controls

AmpliFile provides granular access controls so you decide exactly who can see, edit, or share your files. On Business and Enterprise plans, administrators can set organization-wide policies, enforce two-factor authentication, and manage user permissions centrally.

Data Recovery

Deleted files are retained in Trash for 30 days. Version history is available on Pro plans and above, allowing you to recover earlier versions of any file. Enterprise plans include extended retention periods and backup options.

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Account Settings & Profile

Your Account Settings page gives you control over your profile information, security preferences, notification settings, and subscription details.

Profile Management

Update your display name, email address, profile picture, and job function from Account Settings. Keeping your profile current helps collaborators identify you when sharing and editing files.

Notification Preferences

AmpliFile sends notifications for file shares, collaboration invites, storage alerts, and plan changes. Customize which notifications you receive and whether they come via email, in-app alerts, or mobile push notifications.

Logging Out

Click your profile avatar in the top-right corner and select "Log Out." You can also end sessions remotely from Account Settings if you've left your account signed in on a shared device.

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Troubleshooting & Support

Common Issues

File upload fails or stalls

Upload failures are typically caused by a temporary server error or unstable internet connection. Try refreshing the page and re-uploading. If the problem persists, check that the file doesn't exceed your plan's size limit and that you have available storage space.

Shared file link is not working

Verify that the link hasn't expired and that the recipient has the correct permissions. You can re-send the file or generate a new share link from the file's sharing settings.

Integration is not syncing

Go to Profile (top-right) > Integration Settings, disconnect the integration, and reconnect it. Make sure you're authorizing with the correct account credentials. If issues persist, check the third-party service's status page for outages.

A button or page element isn't working

If you experience a button that doesn't respond or a page that seems slow, try refreshing your browser. If the issue persists, clear your cache or try a different browser. You can also access AmpliFile via the mobile app as an alternative.

Contact Support

If you need additional help, AmpliFile support is available through multiple channels. Visit the Help Center from the website footer, use the in-app help feature, or reach out to the support team for personalized assistance. For Enterprise inquiries, visit the Contact Sales page.

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Frequently Asked Questions

Yes! AmpliFile Free gives you access to cloud storage, file sharing, editing, and basic integrations at no cost. Paid plans (Essential, Pro, Business, Enterprise) offer additional features and storage.

AmpliFile is available on the web at amplifile.amplitude.com, as well as on iOS and Android through the AmpliFile mobile app.

AmpliFile supports virtually all file types including documents, images, videos, audio, code files, design files, and compressed archives. Maximum file size limits depend on your plan tier.

Select the file, click "Click to Share," search for the recipient, set permissions, and click "Send File." The recipient will receive a notification with a link to access the file.

AmpliFile uses AES-256 encryption at rest and TLS 1.3 in transit. Business and Enterprise plans include additional access controls, two-factor authentication, and compliance features.

You'll receive email alerts at 80% and 90% usage. At 100%, you won't be able to upload new files until you free up space or upgrade your plan.

Click your Profile avatar (top-right) and select "Integration Settings." Search for a tool and click "Add Integration." Follow the prompts to authorize the connection. Your files and workflows will sync automatically.

Yes! The Business plan includes team features with admin controls, shared workspaces, and centralized billing. Enterprise plans add SSO, custom pricing, and dedicated support. Visit the Enterprise page or Contact Sales to learn more.

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